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Soft Blue Feather

Privacy Policy

Privacy Policy 

Revive Healing 

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Effective Date: 3 August 2026 

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At Revive Healing, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation. 

By using our website or booking our services, you agree to the collection and use of your information as described in this Privacy Policy. 

 

1. Who We Are 

Revive Healing provides complementary wellbeing therapies including Reiki, Crystal Healing, Reflexology and other holistic treatments. 

Data Controller 

Revive Healing 

54 High Street,  

Hail Weston, St Neots 

Cambridgeshire PE19 5JW 

Telephone: 07912 309627 

Email: revivebee@gmail.com 

Website: https://revivebee.wixsite.com/revivehealing (under construction) 

2. What Information We Collect 

Depending on how you interact with us, we may collect: 

Personal Information 

  • Name 

  • Address 

  • Email address 

  • Telephone number 

  • Date of birth (where relevant) 

  • Emergency contact details 

Health Information 

Where you book a treatment, we may collect: 

  • Medical history 

  • Current medications 

  • Allergies 

  • Lifestyle information 

  • Relevant health conditions 

  • Treatment notes 

  • Consultation forms 

  • Consent forms 

This information is classed as Special Category Data under UK GDPR and is collected only where necessary to provide safe and appropriate treatments. 

Website Information 

When you visit our website, we may automatically collect: 

  • IP address 

  • Browser type 

  • Device information 

  • Pages visited 

  • Time spent on pages 

  • Cookies (see our Cookie Policy) 

 

3. How We Collect Information 

We collect information when you: 

  • Complete a contact form 

  • Book an appointment 

  • Attend a consultation 

  • Complete a health questionnaire 

  • Subscribe to our newsletter 

  • Contact us by telephone, email or social media 

  • Visit our website 

 

4. Why We Collect Your Information 

We use your information to: 

  • Provide holistic therapy treatments 

  • Assess whether treatments are appropriate 

  • Keep treatment records 

  • Manage appointments 

  • Respond to enquiries 

  • Process payments 

  • Meet legal and insurance obligations 

  • Improve our website 

  • Send appointment reminders 

  • Send newsletters or promotional information (only where you have consented) 

 

5. Legal Basis for Processing 

Under UK GDPR we rely on one or more of the following lawful bases: 

Contract 

To provide treatments or services you have requested. 

Legitimate Interests 

To operate and improve our business. 

Legal Obligation 

To comply with legal, tax and insurance requirements. 

Consent 

Where we rely on consent, such as: 

  • Marketing emails 

  • Health information 

  • Photographs 

  • Testimonials 

You may withdraw your consent at any time. 

 

6. Special Category Health Data 

Because complementary therapy involves collecting health information, we process Special Category Personal Data under Article 9 UK GDPR. 

We only process this information: 

  • with your explicit consent; 

  • where necessary for the provision of healthcare or therapy; 

  • where required by law. 

 

7. How We Store Your Information 

We take reasonable technical and organisational measures to keep your information secure. 

Information may be stored: 

  • securely on password-protected computers 

  • encrypted cloud storage 

  • locked filing cabinets (where paper records are used) 

  • secure appointment management systems 

Access is restricted to authorised persons only. 

 

8. How Long We Keep Your Information 

Treatment records are normally retained for 7 years after your last appointment. 

For children, records may be retained until the child reaches age 25 (or longer where legally required). 

Financial records are retained for at least 6 years for HMRC purposes. 

When no longer required, information is securely destroyed. 

 

9. Sharing Your Information 

We will never sell your personal information. 

We may share information only where necessary with: 

  • payment providers 

  • website hosting providers 

  • booking software providers 

  • accountants 

  • insurers 

  • legal advisers 

  • regulatory authorities where legally required 

All third parties are required to protect your information in accordance with UK GDPR. 

 

10. Marketing 

We will only send marketing emails where: 

  • you have requested them; or 

  • you have given your consent. 

You can unsubscribe at any time using the unsubscribe link or by contacting us. 

 

11. Cookies 

Our website may use cookies to: 

  • improve website performance 

  • remember preferences 

  • understand website usage 

  • provide website analytics 

You can control cookies through your browser settings. 

Please see our Cookie Policy for more information. 

 

12. Your Rights Under UK GDPR 

You have the right to: 

  • access your personal information 

  • request correction of inaccurate information 

  • request deletion (where legally possible) 

  • restrict processing 

  • object to processing 

  • request data portability 

  • withdraw consent 

  • complain to the Information Commissioner's Office (ICO) 

 

13. Access Requests 

You may request a copy of the personal information we hold about you. 

We will normally respond within one month. 

There is generally no charge for this service. 

 

14. Keeping Your Information Accurate 

Please let us know if any of your information changes so we can keep our records accurate. 

 

15. Children's Privacy 

Treatments for anyone under 18 require the consent of a parent or legal guardian. 

We do not knowingly collect information from children without appropriate parental consent. 

 

16. Third-Party Websites 

Our website may contain links to other websites. 

We are not responsible for the privacy practices of third-party websites. 

Please read their privacy policies before providing personal information. 

 

17. Security 

We use appropriate safeguards to protect your personal information, including: 

  • password protection 

  • encryption where appropriate 

  • secure devices 

  • restricted access 

  • regular software updates 

While we take reasonable precautions, no online system can be guaranteed completely secure. 

 

18. Changes to this Privacy Policy 

We may update this Privacy Policy from time to time. 

The latest version will always be published on our website. 

 

19. Contact Us 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact: 

Revive Healing 

54 High Street 

Hail Weston 

St Neots 

Cambridgeshire PE19 5JW 

Telephone: 07912 309627 

Email: revivebee@gmail.com 

 

20. Complaints 

If you are unhappy with how we use your information, please contact us first so we can try to resolve the matter. 

You also have the right to complain to the: 

Information Commissioner's Office (ICO) 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Telephone: 0303 123 1113 

Website: https://ico.org.uk 

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